酒店英语餐厅服务员英语用语

99housekeeping may i come in

我是客房的，可以进来吗？

100when would you like me to do your room, sir

您要我什么时间来给你打扫房间呢，先生？

101you can do it now if you like

如果您愿意，你可以这样

102i would like you to go and get me a flask of hot water

我想请你给我拿一瓶开水来。

103i'm sorry that your flask is empty

很抱歉您的水壶空了。

104may i do the turn-down service for you now

现在可以为您收拾房间了吗？

105oh, thank you but you see, we are having some friends over

噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

106could you come back in three hours

你能不能过3小时再来整理？

107certainly, madam i'll let the overnight staff know

当然可以，女士。我会转告夜班服务员。

108would you tidy up a bit in the bathroom？

请整理一下浴室好吗？

109i've just taken a bath and it is quite a mess now

我刚洗了澡，那儿乱糟糟的。

110besides,please bring us a bottle of just boiled water

此外，请给我们带瓶刚烧开的水来。

111it's growing dark would you like me to draw the curtains for you

天黑下来了，要不要我拉上窗帘？

112is there anything i can do for you

您还有什么事要我做吗？

113i'm always at your service

乐意效劳。

dialogue a

a: housekeepingmay i come in

b: yes, please

a: when would you like me to do your room, sir

b: you can do it now if you likei was just about to go down for my breakfast when you camebut before you start, would you do this for me

a: yes, what is it

b: i would like you to go and get me a flask of hot wateri need some hot water to wash down medicine after break－fast

a: i'm sorry that your flask is emptyi'll go and get you an- other flask that's full at once

b: thank you

dialogue b

(the turn-down service)

a: good evening, madam and sirmay i do the turn down service for you now

b: oh, thank youbut you see, we are having some friends overwe're going to have a small party here in the roomcould you come back in three hours

a: certainly, madami'll let the overnight staff knowthey will come then

b: that's finewell, our friends seem to be a little latewould you tidy up a bit in the bathroom i've just taken a bath and it is quite a mess nowbesides, please bring us a bottle of just boiled waterwe'd treat our guests to typical chinese tea

a: yes, madami'll bring in some fresh towels together with the drinking water

b: ok

a: (having done all on request) it's growing darkwould you like me to draw the curtains for you, sir and madam

c: why not that would be so cozy

a: may i turn on the lights for you

c: yes, pleasei'd like to do some reading while waiting

a: yes, siris there anything i can do for you

c: no moreyou're a smart girl indeedthank you very much

a: i'm always at your servicegoodbye, sir and madam, and do have a very pleasant evening

words and expressions　

flask n 长颈瓶，热水瓶

overnight a 终夜的，一夜间的

cozy a 舒适的，温暖的

service n 服务，帮助

这是餐厅领位等英文对话,(中英对照的,可以看看:)

Head Waiter:Good evening,sirDo you have a reservation,sir

Customer:I am afraid not

HW:Just a moment,please

HW:I'm very sorry,we're full nowWould you mind waiting about ten minutes,sir

C:No,I don't mind

HW:Here is the chair,sir

C:Thank you

HW:I'm very sorry to have kept you waiting,sir

C:OkayThank you

HW:This way,please

C:Thank you

中文：

领班服务员：晚上好，先生，你有预订桌位吗，先生？

顾客：我恐怕没有。

请等一会儿。

非常抱歉，我们现在客满了，你介意等10分钟吗？

不，我不介意。

这里有椅子，先生。

谢谢你。

我很抱歉让你久等了，先生。

好了吗？谢谢你。

请走这边。

谢谢你。

HW:Is this table all right

C:Yes,goodI don't have much time tonightI have to see my friend at eight thirty in the lobby

HW:Is that right,sir

HW:Menu,sir

C:Thank you

这张桌子可以吗？

是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。

这样行吗，先生？

先生，这是菜单。

谢谢你。

W:Here is your check,sir

C:Okay

C:Well,I've to go now

C:How much I owe you

Cashier:Twenty three hundred and thirty yen,sirTen percent service charge and tax are included,sir

C:Oh,it's a reasonable priceOkay

Ca:Thank you,sirGood night,sir

C:Good night

这是你的账单，先生。

好的。

哦，我现在要走了。

我要付多少钱给你呢？

出纳：2330元，先生，10%服务费，税收包括在内，先生。

啊，这是合理的价格，好的。

谢谢你，先生，晚安，先生。

晚安。

向其问好

Good morning/afternoon/evening

我能为你做点甚么

What can I do for you

你们有几个人

How many people you are

想尝试一下新产品吗

We have new food now,do you want to have a try

您的餐点金额为元

The total is yuan或It costs 元

或yuan, thank you!

谢谢您的光临,再见

Thanks for your coming,see you next time

这是餐厅嗫经常使用的英文对话!(中英对比的,可以看看:)

Head Waiter:Good evening,sirDo you have a reservation,sir

Customer:I am afraid not

HW:Just a moment,please

HW:Im very sorry,were full nowWould you mind waiting about ten minutes,sir

C:No,I dont mind

HW:Here is the chair,sir

C:Thank you

HW:Im very sorry to have kept you waiting,sir

C:OkayThank you

HW:This way,please

C:Thank you

中文：

领班服务员：晚上好，先生，你有预订桌位吗，先生

顾客：我恐怕没有。

请等一会儿。

非常抱歉，我们现在客满了，你介意等10分钟吗

不，我不介意。

这里有椅子，先生。

谢谢你。

我很抱歉让你久等了，先生。

好了吗谢谢你。

请走这边。

谢谢你。

HW:Is this table all right

C:Yes,goodI dont have much time tonightI have to see my friend at eight thirty in the lobby

HW:Is that right,sir

HW:Menu,sir C:Thank you

这张桌子可以吗

是的，很好，我今晚时间未几，我必须8点半在大厅会我的朋友。

这样行吗，先生

先生，这是菜单。

谢谢你。

W:Here is your check,sir

C:Okay

C:Well,Ive to go now

C:How much I owe you

Cashier:Twenty three hundred and thirty yen,sirTen percent service charge and tax are included,sir

C:Oh,its a reasonable priceOkay

Ca:Thank you,sirGood night,sir

C:Good night

这是你的账单，先生。

好的。

哦，我现在要走了。

我要付多少钱给你呢

出纳：2330元，先生，10%服务费，税收包括在内，先生。

啊，这是公道的价格，好的。

谢谢你，先生，晚安，先生。

另外送点小补充: 点菜就餐的次序：找桌子 看菜单 点菜 就餐 付钱 Have you got a table for two, please 请问您有两个人的桌子吗 Have you booked a table 您预定餐桌了吗 Have you made a reservation 您预定了吗 smoking or non-smoking 吸烟区还是非吸烟区 Would you like something to drink 您想喝甚么 Would you like to see the menu 您需要看菜单吗 Excuse me, could I see the menu, please 打搅一下，我能看看菜单吗 Are you ready to order 您现在可以点餐吗 first course 第一道菜 maincourse

主菜

dessert

甜食

Could I have the bill, please

请拿账单来，好吗

How would you like to pay

请问您怎样付款

1、information desk

information desk

英 [ˌɪnfəˈmeɪʃn desk]   美 [ˌɪnfərˈmeɪʃn desk]

服务台；问询处

例句：

Then, you need to go to the information desk

那你要到服务台办理。

2、registration form

registration form

英 [ˌredʒɪˈstreɪʃn fɔːm]   美 [ˌredʒɪˈstreɪʃn fɔːrm]

登记表

例句：

Please write your date and place of birth on the registration form

请在登记表上填写出生日期和地名。

3、bar

bar

英 [bɑː(r)]   美 [bɑːr]

n

酒吧;(出售饮料等的)柜台;(专售某类饮食的)小吃店，小馆子

v

(用铁条或木条)封，堵;阻挡;拦住;禁止，阻止(某人做某事)

prep

除…外

例句：

I'll see you in the bar later

一会儿酒吧见。

4、dining-room

dining-room

英 [ˈdaɪnɪŋ ruːm]   美 [ˈdaɪnɪŋ ruːm]

n

(家里或宾馆的)饭厅，餐厅

例句：

Meals are taken communally with other guests in the dining-room Private bathrooms and toilets are unheard of

饭是在餐厅和其他宾客一起吃。私人浴室和卫生间更是闻所未闻。

5、suite

suite

英 [swiːt]   美 [swiːt]

n

(尤指旅馆的)一套房间，套房;一套家具;组曲(由三个或更多相关部分组成)

例句：

They had a fabulous time during their week in a suite at the Paris Hilton

他们在巴黎希尔顿酒店的套房里度过了非常愉快的一周。

1 Room Reservations预订房间

2 At the Entrance 在门口

3 At the Reception Desk在接待处 1

4 At the Reception Desk在接待处 2

5 The Bellman 应接服务员

6 At the Information Desk问讯处 1

7 At the Information Desk问讯处 2

8 Housekeeping 客房服务

9 Laundry Service 洗衣服务

10 Settling complaints 处理投诉

11 Maintenance 维修服务

12 At the Barbers 在理发店与美容厅

13 Wake-up Call Service 唤醒服务

14 Checking Out 结帐

欢迎和问候语：

1) good morning(afternoon, evening),sir(madam)

早上(下午、晚上) 好，先生(夫人) 。

2) how do you do 您好！(初次见面)

how do you do 您好！

glad to meet you 很高兴见到您。

3) how are you 您好吗？

fine ,thanks and you 好的，谢谢。您呢？

4) welcome to our hotel(restaurant, shop) 欢迎您到我们宾馆(餐厅、商店) 来。

5) wish you a most pleasant stay in our hotel 愿您在我们宾馆过得愉快。

6) i hope you will enjoy your stay with us 希望您在我们宾馆过得愉快。

7)(客人刚入店时)

i hope you are enjoying your stay with us

希望您在我们宾馆过得愉快。

(客人在饭店逗留期间)

i hope you have enjoyed your stay with us

希望您在我们宾馆过得愉快。

(客人离店时)

have a good time ! 祝您过得愉快！

电话用语：

8) imedp hotel, front desk edp联盟大酒店，前厅。您找谁？

can i help you

9) sorry , i’ve dialed the wrong number 对不起，我拨错号了。

10) may i speak to your general manager 能和你们总经理说话吗？

speaking 我就是。

11) sorry he is not in at the moment 对不起，他现在不在。

would you like to leave a message 您要留口信吗？

12) pardon 对不起，请再说一遍好吗？

i beg your pardon 对不起，请再说一遍好吗？

祝贺语：

13) congratulations! 祝贺您！

14) happy birthday! 生日快乐！

15) happy new year! 新年快乐！

16) merry christmas! 圣诞快乐！

17) have a nice holiday! 节日快乐！

18) wish you every success! 祝您成功！

答谢和答应语：

19) thank you (very much) 谢谢您(非常感谢) 。

20) you are welcome 不用谢。

not at all 不用谢。

21) it’s my pleasure 很高兴为您服务。

22) i am at your service 乐意为您效劳。

23) thank you for staying in our hotel

感谢您在我们饭店下榻。

道歉语：

24) i’m sorry 很抱歉。

25) excuse me 对不起。

26) i’m sorry it’s my fault 对不起，那是我的过错。

27) sorry to have kept you waiting 对不起，让您久等了。

28) sorry to interrupt you 对不起，打扰您了。

29) i’m sorry about this 对此表示歉意。

30) i apologize for this 我为此道歉。

31) that’s all right 没关系。

32) let’s forget it 算了吧。

征询语：

33) can(may ) i help you 我能帮您什么吗？

yes ,please 好的。

34) what can i do for you 我能为您干点什么吗？

35) is there anything i can do for you 有什么我能为您效劳的？

36) just a moment , please 请稍等一下。

酒店总台结账常用英语口语

1、Would you like to check out

2、Sorry to have kept you waiting, This is your bill please

3、Can I have your name and room number please

4、What kind of credit cards have you god

5、As a hotel policy, We accept the following cried cards

6、Do you need receipt or bill

7、Just a moment please I’ll write out receipt for you

8、I’ll send a bellmen up to get your luggage

9、How would you like to pay in cash or by credit card

10、This is your bill, please check it and sign here

11、Here is your change and receipt

12、May I have a print of your card, please

13、Did you take anything from the mini-bar this morning

14、Have you used any hotel services since breakfast

15、Today’s exchange rate is 819 yuan RMB for one us doller

16、What kind of currency do you want to change

17、How much would you like to change

18、The rates of exchange are on the board there

19、The rate of your room, will be paid by your host

20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate

1 Please wait a moment, I'll help you will call to Mr XXX

2 Please wait a moment I'll transfer your call to the front, you should check the room number

3 what time do you want to wake up

4 we won't forget, please rest assured

Hello, Mr XXX (5), a lady in the lobby to eak to you, just a moment, please

6 please rest assured that we will promptly to your message to tell Mr XX

7 Hello, Mr XX

8 Separate payment or payment together

9 Welcome you come again next time

10 Please wait a moment, I'll get a cart

11 Your luggage is what precious or breakable

12 I take you to the front, please come with me

J: hello sir, my 13 show you to your room

14 (the elevator) sir, you first, please!

15 This is your room

16 Please be careful

17 The theaters in underground

18 This is your content

19 This is your luggage

20 Please check whether things in

21 Glad to be at your service

The ground is wet, please be careful

23 please get on the bus

24 Please be careful of your head

25 when you need to go back to the hotel, please give the driver see this card

26 Thank you for coming Please come again

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