BEC商务信件的写作范文
SMITH&BROWN PLC
Mr.Thomas Davis,Smith and Brown PLC
41Fountain Street
Beijing 100010
Tel: 6325XXXXX
Fax:6325XXXXX
James Brown
Sales Manager
David Advertising Ltd.
33 Corn Road
Beijing 100010
Your ref:DK/YU430
Our ref:MT/KA
15 April 2004
Dear Mr. Brown,
Re: New Product Advertisement Booking
Thank you for your letter of 12 April 2004 concerning our new product advertisement booking. I am writing to inform you that certain changes have been made because we have increased the budget on the advertising campaign.
We need to change the following details. Firstly, we would like to book colour page adverts instead of black and white. In addition, we would like our adverts to appear in four issue rather than two, that is, June, July, August and September. Finally, I would be grateful if you could quote us a new price and offer us a 10% discount considering the large number of issues in which we place the adverts.
I am sorry for any inconvenience this has caused and look forward to your early reply.
Yours sincerely
Thomas Davis
Thomas Davis
Manager
Enc.
BEC商务信件的写作格式
信头(letterhead)
正是的商务信函按照规定必须写在专门的信纸上面，我们通常把这种信纸叫做带有信头的信纸(headed paper)。信头通常包括发言人的公司名称、地址、邮编、电话和传真号码等。信头的位置可以在信纸的左上角、右上角或者在信纸的中央。如果没有信头，你也可以先打出来。上面这封信的信头就是Mr.Thomas Davis, Smith and Brown PLC, 41 Fountain Street, Beijing 100010, Tel:6325XXXX, Fax:6325XXXX。
寄信人的地址(sender's address)
我们可以看出来写信人的公司是Smith and Brown PLC，地址是41 Fountain Street, Beijing 100010, 电话和传真是 Tel:6325XXXX, Fax:6325XXXX。寄件人的地址通常些在信的右上角或者信的左上角(收件人地址的上方)。
收信人的地址(recipient‘s address)
收信人的地址是David Advertising Ltd.,33 Corn Road,Beijing 100010。
编号(References，缩写为Ref.)
大多数商务书信都有编号，编号主要用于信件归类存档。编号通常分为Our ref.(我方编号)和Your ref.(你放编号)
日期(Date)
对于日期的书写大家一定要小心。比如2004年4月10日，我们写成2004/04/10，英国人通常为10/4/2004 或者10/04/2004，美式英语为4/10/2004或者04/10/2004。所以在写正是信函时最好写成10th April 2004(英式英语)或者April 10，2004(美式英语)。另外在很多信件中日期的位置并不是一成不变。它既可以出现在写信人地址的下面(信的右端)，也可以出现在收信人地址的上面(信的左端)，还可以出现在收信人地址的下面(信的左端)。这信就属于最后一种。
称呼语(salutation)
在信的正文开头总要有一个称呼，通常都是用Dear 开头。在英式英语中称呼语后面可以不加标点符号或加逗号(美式英语有时加冒号)，但是如果你使用都好就要在结束语后面也加上逗号，如果不是用逗号则结束语也不加逗号。在英语中称呼名字与中国人正好相反。中国人姓在前名在后，英国人是名前姓后。英语中一般有四种对人的称谓，即：Mr./Ms./Mrs./Miss,我们在称呼时通常用对方的姓。比如：James Brown， 其中James 是名(given name/Christian name/first name)，Brown是姓(surname/family name/last name)。如果是男士(通常可以从名字看出来)，我们可以说：Dear Mr. Brown 布朗先生(未婚或已婚都可以)。如果是女士，我们可以说Dear Mrs. Brown布朗夫人(已婚)，Dear Miss Brown布朗小姐(未婚)，Dear Ms. Brown 布朗女士(未婚或已婚都可以)。如果不知道对方姓名，我们可以这样写： Dear Sir or Madam， Dear Sir或者Dear Madam。如果收信人是一家公司，这时你则应该以Dear Sirs 作为这封信的称呼。
未婚已婚未婚或已婚都可以
知道对方姓名男士 Dear Mr. Brown
女士Dear Miss BrownDear Mrs. BrownDear Ms. Brown
不知道对方姓名 Dear Sir
Dear Madam
信的主题(subject 或者regarding 加上冒号，regarding 经常被缩写为re：)
信的主题说明这封信主要说明的是什么内容。有时也可以不写subject或re: 而直接用大写字母写明主题或者用消协字母加横线。上面这封信可以有以下几种写法：
1.每个单词的首字母大写：Re：New Product Advertisement Booking
2.每个单词的字母大写，但是不用加横线：SUBJECT：NEW PRODUCT ADVERTISEMENT BOOKING.
3.如果不用Re或者subject 可以直接写为：NEW PRODUCT ADVERTISEMENT BOOKING 或者New Product Advertisement Booking。
以上三种大家可以任选。
信的正文(Body)
1. 信的首段：(introductory paragraph)
通常正是信函的第一阶段会表明写信的原因、目的或者根据什么来写这封信。
2.信的主段(main paragraph)
信的主要内容通常放在此段，此段根据内容的多少可以另分为数段。
3.结束段(concluding paragraph)
在新的结束段，通常会根据情况表达感谢或盼望对方回信等。
结束语(complimentary ending)
结束于根据称呼语的不同而不同。如果知道收信人的姓名，比如：Dear Mr. Brown, Dear Mrs. Brown, Dear Miss Brown和Dear Ms. Brown, 其结束语是Yours sincerely(美式英语是Sincerely yours 或Sincerely)。如果不知道姓名我们通常用Dear sir or Madam， Dear Sir 或者Dear Madam，其结为语是Yours faithfully(美式英语是Faithfully yours 或Faithfully)。这里大家一定注意结束语Yours sincerely 的写法。Yours中的字母y应该大写，并且Yours中的s不能省略。综上所述，称呼语语结束语的对应关系如下：
不知道收信人是谁Dear Sir
Dear Madam
Dear Sir or Madam
Dear SirsYours faithfully
知道收信人是谁Dear Mr. Brown
Dear Mrs. Brown
Dear Miss Brown
Dear Ms BrownYours sincerely 或Your truly
如果收信人与写信人的关系亲密Dear Tom
Dear RoseBest wishes
With kind regards/Best regards
Yours
Love(非正式书信，亲密的朋友或家人)
签名(signature)
即写这封信的人用钢笔亲自写签名的全名。
打印机打出的名字(typed signature)
通常在用钢笔签名的下方再打出写信者得名字，这是为了防止读信的人看不清手签的名字。
职位或称谓(position/title)
内附(enclosures，缩写为Enc.)
它表明此信还寄出去了何种文件或物品。
了解了上述内容后， 请大家再看一下上面这封信的整体布局。一般的正式信函主要有两种常见的写作模式，即全齐头式和缩进式。上面这封信就是全齐头式。它的特点是信中的每一行字，包括日期、信内地址、称呼、征文、结束语和签名等从左边顶格写起。缩进式的特点是：正文每段第一行向右缩进5格，结束语位于中间偏右。目前大部分商务信函采用的是全齐头式。
BEC商务信件的写作常用句型
1. Initiate a meeting
发起会议
I would like to hold a meeting in the afternoon aboutour development planning for the project A。
今天下午我建议我们就A项目的发展计划开会讨论一下。
I suggest we have a call tonight at 9:30pm (ChinaTime) with you and Brown. Please let me know if thetime is okay for you and Ben。
We’d like to have the meeting on Thu Oct 30. Same time。
十月三十号(周四)，老时间，开会。
Let’s make a meeting next Monday at 5:30 PM SLC time。
下周一盐湖城时区下午五点半开会。
I want to talk to you over the phone regarding issues about report development and the XXproject。
我想跟你电话讨论下报告进展和XXX项目的情况。
2. Seeking for more information/feedbacks/suggestions
咨询信息/反馈/建议
Shall you have any problem accessing the folders, please let me knows。
如果存取文件有任何问题请和我联系。
Thank you and look forward to having your opinion on the estimation and schedule。
谢谢你，希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon。
期待您的反馈建议!
What is your opinion on the schedule and next steps we proposed?
你对计划方面有什么想法?下一步我们应该怎么做?
What do you think about this?
这个你怎么想?
Feel free to give your comments。
请随意提出您的建议。
Any question, please don’t hesitate to let me know。
有任何问题，欢迎和我们联系。
Any question, please let me know。
有任何问题，欢迎和我们联系。
Please contact me if you have any questions。
有任何问题，欢迎和我们联系。
Your comments and suggestions are welcome!
欢迎您的评论和建议!
Please let me know what you think?
欢迎您的评论和建议!
Do you have any idea about this?
对于这个您有什么建议吗?
It would be nice if you could provide a bit more information on the user’s behavior。
您若是能够就用户行为方面提供更多的信息就太感激了!
At your convenience, I would really appreciate you looking into this matter/issue。
如果可以，我希望你能负责这件事情。
3. Give feedback
意见反馈
Please see comments below。
请看下面的评论。
My answers are in blue below。
我的回答已标蓝。
I add some comments to the document for your reference。
我就文档添加了一些备注，仅供参考。
4. Attachment
附件
I enclose the evaluation report for your reference。
我附加了评估报告供您阅读。
Please check the attached file for today’s meeting notes。
今天的会议记录在附件里查收。
The attachment is the design document, please review it。
设计文档在附件里，请评阅。
For other known issues related to individual features, please see attached release notes。
其他个人特征方面的信息请见附件。
5. Point listing
列表
Today we would like to finish following tasks by the end of today: 1.2。
今天我们要完成的任务：1.2。
Some known issues in this release: 1.2。
声明中涉及的一些问题：1.2。
Our team here reviewed the newest SCM policy and has following concerns: 1.2。
我们阅读了最新的供应链管理政策，做出如下考虑：1.2。
Here are some more questions/issues for your team: 1.2。
以下是对你们团队的一些问题：1.2。
The current status is as following: 12
目前数据如下：12
Some items need your attention: 1.2。
以下方面需提请注意：1.2。
6. Raise question
提出问题
I have some questions about the report XX-XXX
我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions:
就ABC协议，我有以下几个问题：
7. Proposal
提议
For the next step of platform implementation, I am proposing
关于平台启动的下一步计划，我有一个提议
I suggest we can have a weekly project meeting over the phone call in the near future。
我建议我们就一周项目开一个电话会议。
Achievo team suggest to adopt option A to solve outstanding issue
Achievo团队建议应对突出问题采用A办法。
8. Thanks note
感谢信
Thank you so much for the cooperation。
感谢你的合作!
I really appreciate the effort you all made for this sudden and tight project。
对如此紧急的项目您做出的努力我表示十分感谢。
Thanks for your attention!
谢谢关心!
Your kind assistance on this are very much appreciated。
我们对您的协助表示感谢。
Really appreciate your help!
非常感谢您的帮助!
9. Apology
道歉
I sincerely apologize for this misunderstanding!
对造成的误解我真诚道歉!
I apologize for the late asking but we want to make sure the correctness of ourimplementation ASAP。
很抱歉现在才进行询问，但是我们需要尽快核实执行信息。
网络搜集哦··初次开场白：
It is my pleasure to write here for you.
回复开场白：
Further to our conversation earlier, .........
As discussed over the phone, .......
Thanks for you kind reply.
Thank you for your inquiry/email.
Thanks for your letter. It is my pleasure to receive your reply!
Thanks for your mail of 日期............
结尾：
We will noted and many thanks!
I hope everything with you is fine.
Many thanks for your support.
I hope you are well and in good health!
FYI: for your information 仅供参考
深盼贵公司及早回复
(1) We hope to receive your favors at early date.
(2) We hope to be favored with a reply with the least delay.
(3) We await good news with patience.
(4) We hope to receive a favorable reply per return mail.
(5) We await the favor of your early (prompt) reply.
(6) A prompt reply would greatly oblige us.
(7) We trust you will favor us with an early (prompt) reply.
(8) We trust that you will reply us immediately.
(9) We should be obliged by your early (prompt) reply.
(10) Will you please reply without delay what your wishes are in this matter?
(11) Will you kindly inform us immediately what you wish us to do?
(12) We request you to inform us of your decision by return of post.
(13) We are waiting (anxious to receive) your early reply.
(14) We should appreciate an early reply.
(15) We thank you for the courtesy to your early attention.
(16) We hope to receive your reply with the least possible delay.
(17) Kindly reply at your earliest convenience.
(18) Please send your reply by the earliest delivery.
(19) Please send your reply by messenger.
(20) Please reply immediately.
(21) Please favor us with your reply as early as possible.
(22) Please write to us by tonight's mail, without fail.
(23) May we remind you that we are awaiting your early reply?
(24) May we request the favor of your early reply?
(25) A prompt reply would help us greatly.
(26) A prompt reply will greatly oblige us.
(27) Your prompt reply would be greatly appreciated.
(28) Your prompt attention to this matter would be greatly esteemed.
(29) We look forward to receiving your early reply.
(30) As the matter is urgent, an early reply will reply.
(31) We reply on receiving your reply by return of post.
(32) We request you to accept our warmest thanks for the anticipated favor.
(33) We thank you in advance for the anticipated favor.
盼望以传真答复
(1) We await your reply by fax.
(2) Please fax reply to fax this morning.
(3) We are anxiously awaiting your reply by fax.
(4) Please arrange for your fax reply, or long distance call, to reach us before noon Monday.
(5) Fax reply immediately.
(6) Please acknowledge by fax the receipt of these instructions.
(7) Please do not fail to fax your reply immediately on receipt of this letter.
(8) Please fax your decision without delay as we have offers waiting.
(9) Oblige us by replying by fax before noon tomorrow, as we have another offer.
(10) Inform us by fax of your lowest quotations.
(11) Fax in time for us to write you in reply by 7 pm mail.
(12) Fax me from Osaka before noon stating your telephone number.
(13) Kindly reply me by wire.
承蒙贵公司重视, 感谢之至
(1) Please accept our thanks for your usual kind attention.
(2) Please accept our thanks for the trouble you have taken.
(3) We are obliged to you for your kind attention in this matter.
(4) We are greatly obliged for your trial order just received.
(5) We wish to assure you of your appreciation of your courtesy in this matter.
(6) We thank you for your order just received.
(7) We thank you for the special care you have given to the matter.
(8) We tender you our sincere thanks for your generous treatment of us in this affair.
(9) Allow us to thank you for the kindness extended to us.
(10) We are very sensible of your friendly services on our behalf,for which please accept our sincere thanks.
回函迟误, 请见谅
(1) Please excuse my late reply to your very friendly letter of March 1.
(2) I hope you will forgive me for not having written you for so long.
(3) I hope you will excuse me for not having replied to you until today.
(4) I humbly apologize to you for my delay in answering your kind letter of May 5.
(5) I have to (must) apologize you for not answering your letter in time.
我们将随时为你服务
(1) We assure you of our best services at all times.
(2) We shall spare no efforts in endeavoring to be of service to you.
(3) We shall be pleased to be of service to you at all times.
为贵公司带来不便,特此致歉,并请原谅
(1) We hope you will pardon us for troubling you.
(2) We regret the trouble we are causing you.
(3) I regret the trouble it caused you.
(4) We trust you will excuse us for this inconvenience.
(5) We wish to crave your kind forbearance for this trouble.
(6) We solicit your forbearance for such an annoyance.
(7) Kindly excuse me for troubling you in this matter.
对此错误, 谨致歉意, 务请原谅
(1) Please excuse this clerical error.
(2) We tender you our apology for the inconvenience this error may have caused you.
(3) We request you to accept our regret for the error of our clerk.
(4) We greatly regret that we have caused you such an inconvenience.
(5) We wish to express our regret for the annoyance this mistake has caused you.
(6) We frankly admit we were at fault and we are anxious to repair the consequences.
恳请贵公司支持惠顾
(1) We solicit a continuance of your valued favors.
(2) We solicit a continuance of your confidence and support.
(3) We hope we may receive your further favors.
(4) We hope to receive a continuance of your kind patronage.
(5) We request you to favors us with a continuance of your kind support.
(6) We solicit a continuance of your kind patronage.
若有机会本公司也愿提供类似服务
(1) It would give us great pleasure to render you a similar service should an opportunity occur.
(2) We wish to reciprocate the goodwill.
(3) We shall on a similar occasion be pleased to reciprocate.
(4) We hope to be able to reciprocate your good offices on a similar occasion.
(5) We are always ready to render you such of similar services.
(6) We shall at all times be willing to reciprocate such of similar favors.
(7) We shall be happy to have an opportunity of reciprocating to you on a similar occasion.
1. Initiate a meeting 发起会议
I would like to hold a meeting this afternoon about our development planning for project A.
今天下午我将举行一个会议，就A项目的发展计划开会讨论一下。
I suggest we have a call tonight at 9:30pm (GMT +8) with Brown. Please let me know if the time is okay for you and Ben.
我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空?
We'd like to have the meeting on Thu Oct 30. Same time.
十月三十号(周四),老时间,开会。
Let's make a meeting next Monday at 5:30 PM SLC time.
下周一盐湖城时区下午五点半开会。
I want to have a teleconference with you regarding issues about report development and the XX project.
我想跟你开一个电话会议，讨论下报告进展和XXX项目的情况。
2. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议
Shall you have any problem accessing the folders, please let me know.
如果存取文件有任何问题请和我联系。
Thank you and look forward to having your opinion on the estimation and schedule.
谢谢你,希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon.
期待您的反馈建议!
What is your opinion on the schedule and next steps we proposed?
你对计划方面有什么想法?下一步我们应该怎么做?
What do you think about this?
这个你怎么想?
Feel free to give your comments.
请随意提出您的建议。
If you have any questions, please do not hesitate to let me know.
有任何问题,欢迎和我们联系。
If you have any questions, please feel free to contact me.
有任何问题,欢迎和我们联系。
Please contact me if you have any questions.
有任何问题,欢迎和我们联系。
Your comments and suggestions are welcome!
欢迎您的评论和建议!
Please let me know what you think?
欢迎您的评论和建议!
Do you have any idea about this?
对于这个您有什么建议吗?
It would be nice if you could provide a bit more information on the user's behavior.
您若是能够就用户行为方面提供更多的信息就太感激了!
At your convenience, I would really appreciate you looking into this case/matter/issue.
如果可以,我希望你能负责这件事情。
3. Give feedback 意见反馈
Please see comments below.
请看下面的评论。
My answers are in blue below.
我的回答已标蓝。
I have added some comments to the document for your reference.
我就文档添加了一些备注,仅供参考。
4. Attachment 附件
I enclose the evaluation report for your reference.
我附加了评估报告供您阅读。
Attached please find today's meeting notes.
今天的会议记录在附件里。
Attachment is the design document, please review.
设计文档在附件里,请评阅。
For other known issues related to individual features, please see attached release notes.
其他个人特征方面的信息请见附件。
5. Point listing 列表
Today we would like to finish following tasks by the end of day:1…….2…….
今天我们要完成的任务:1…….2…….
Some known issues in this release:1…….2…….
声明中涉及的一些问题:1…….2…….
Our team here reviewed the newest SCM policy and has following concerns:1…….2…….
我们阅读了最新的供应链管理政策,做出如下考虑:1…….2…….
Here are some more questions/issues for your team:1…….2…….
以下是对你们团队的一些问题:1…….2…….
The current status is as following: 1……2……
目前数据如下: 1……2……
Some items need your attention:1…….2…….
以下方面需提请注意:1…….2…….
6. Raise question 提出问题
I have some questions about the report XX-XXX
我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions:…
就ABC协议,我有以下几个问题:……
7. Proposal 提议
For the next step of platform implementation, I am proposing…
关于平台启动的下一步计划,我有一个提议……
I suggest we can have a weekly project meeting over the phone call in the near future.
我建议我们就一周项目开一个电话会议。
Achievo team suggest to adopt option A to solve outstanding issue……
Achievo团队建议应对突出问题采用A办法。
8. Thanks note 感谢信
Thank you so much for the cooperation感谢你的合作!
I really appreciate the effort you all made for this sudden and tight project.
对如此紧急的项目您做出的努力我表示十分感谢。
Thanks for your attention!
谢谢关心!
Your kind assistance on this are very much appreciated.
我们对您的协助表示感谢。
Really appreciate your help!
非常感谢您的帮助!
9. Apology 道歉
I sincerely apologize for this misunderstanding!
对造成的误解我真诚道歉!
I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.
很抱歉现在才进行询问,但是我们需要尽快核实执行信息。
英文缩写及解释（用于MSN或Office Communicator，非正式用语）
AAMOF
as a matter of fact
实际上
AFAIK
as far as I know
据我所知
AKA
also know as
亦称
ASAP
as soon as possible
尽快
BBL
be back later
等一下回来
B/C
because
因为
BITMT
but in the meantime
但是与此同时
BOT
back on topic
回到主题上来
BRB
be right back
马上回来
BTW
by the way
顺便说一句
BSY
be seeing you
再见
CWOT
complete waste of time
完全是浪费时间
EOD
end of discussion
结束争论
EOT
end of transmission
通话结束
FAI
frequently argued issue
经常讨论的问题
FAQ
frequently ask question
常见问题
FITB
fill in the blank
特别强调
F2F/FTF
face to face
面对面
FTTT
from time to time
有时
FOS
freedom of speech
言论自由
FUA
frequently used acronyms
经常用的缩写词
FWIW
for what it抯 worth
不论真伪
FYI
for your information
为你提供信息
HHOK
ha ha,only kidding
哈哈，只不过开个玩笑
HHOJ
ha ha only joking
哈哈，只不过开个玩笑
IAC
in any case
总之
IAE
in any event
无论如何
IC
I see
我明白了
ICQ
I seek you
我寻找你
ILY
I love you
我爱你
IMO
In my opinion
按我的意见
IMHO
in my humble opinion
依我拙见
IOW
in other way
换句话说
JIC
just in case
以防万一
LOL
laughing out loud
放声大笑
NC
no response necessary
无需答复
OIC
oh, I see
哦，我明白了
OTOH
on the other hand
另一方面
PLS
please
请
RTM
read the manual
阅读手册吧
SYSOP
system operator
系统 *** 作员
THX
thanks
多谢
TFS
thanks for sharing
多谢你与我分享
TIA
thanks in advance
事先表示感谢
TMK
to my knowledge
尽我所能
TTBOMK
To The Best Of My Knowledge
尽我所知
WB
welcome back
欢迎你回来
WIIWD
what it is we do
这正是我们要做的
WYSIWYG
what you see is what you get
所见即所得
WRT
with respect to
很荣幸
BRB
be right back
马上就回来
PMFJI
pardon me for jumping in
请原谅我突然加入你们的谈话
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