客户服务的技巧的英文作文

Communication plays a significant role in our daily life, especially in modern society Since we get along with other people in every field, we must learn how to communicate with people effectively

Effective communication should be planned carefully First, speak slowly and briefly in order to make ourselves understood completely Second, express ourselves in all sincerity and with warmth Third, concentrate on what the speaker says and appreciate his point of view Moreover, we should give positive feedback by nodding or smiling while listening Fourth, place ourselves in the place of others

As far as I'm concerned, I communicate with other people in a positive way whether I'm in a merry mood or not And I often express my own opinion genuinely and sincerely

在日常生活中沟通扮演着重要的角色，尤其是现代社会。从我们在各个领域里与他人相处，我们必须学会怎样和别人有效的沟通。

有效沟通因该要认真地计划。第一、简明的说，慢慢的说，以便于我们能够完全被听懂理解。第二，我们应把自己表达的尽量诚恳而热情。第三，从对方的角度出发，专注于对方所说的内容。还有，我们在倾听的时候应该通过点头或者微笑给与积极的回应。第四，还要换位思考。

就那我来说，我总是能用积极的方式和对方沟通，不管我心情好坏。而且我经常真诚和诚恳地表达我自己的观点。

Summary

The customer relates to management system to used for the market which resolves a business enterprise in the customer to expand, the information management concerning customer, customer serve and the marketing decision support etc's can't carrying on the problem which synthesizes a processing, making business enterprise can the market dynamic state of accurate control customer, full understanding to the customer's present condition and service quality of the management management level, and can adjust marketing strategy in time according to the market demanding varietyMoreover, the customer relates to organization system and working talent that the management system can be excellent to turn a business enterprise structure, becoming to circulate efficiently of management system and information system

This customer information management the system is a typical information management system, this text with software engineering of analytical method, made a need analysis according to the need of customer first, and divided the line a function mold a piece from get of the analysis the result and designed the structure of the database, then the point discussed the detailed design of the system partIn this part, elaborated to used for edit related customer to relate to a basic data information of the management, service item, customer of the management, district of the section management, source manage, the consumption register a service, section an evaluation a management etc several big mold piece and correlationCompany can according to concrete service item, classify of carry on a management to various customer of each district of service item, track each customer's service, and according to the customer's district/total amount consume/the service item/section evaluate etc, manage customer to relate to provide for the manager convenience/fast covariance dataIn the meantime, any covariance comes out of the datas all provided statement to produce and print function, is a backup and in the days to come of the search provided convenience

The design of this system is advantageous to raising a business enterprise management efficiency, customer's information standardize, raises repeated use value, can carry on customer information covariance analysis fastly, having operation in brief, information processing speed quick, data processing the ability is strong to wait an advantage

Key word

Microsoft Visual C++60, the customer relates to, SQL Server 2000

顾客的英文单词有：customer；client； shopper；guest；buyer

1、 customer

英 ['kʌstəmə]  美 ['kʌstəmɚ]

n 顾客；家伙

短语

Customer Message 客户留言 ; 攻丝机视频 ; 联系我们 ; 顾客留言

customer value 顾客价值 ; 客户价值 ; 顾客価値 ; 客户确定价值

Customer base 客户群 ; 客户基础

2、client

英 ['klaɪənt]  美 ['klaɪənt]

n [经] 客户；顾客；委托人

短语

the client 惊窥 ; 终极证人 ; 委托人 ; 致命内幕

fat client 胖客户端 ; 胖客户机 ; 胖客户 ; 肥客户端

Client Assistant 客户助理 ; 办公室文职类

3、shopper

英 ['ʃɒpə]  美 ['ʃɑpɚ]

n 购物者；顾客

短语

trendy shopper 购物狂美女

Computer Shopper 计算机购物者 ; 计算机产品导购 ; 电脑导购 ; 电脑客户

Shopper Insight 顾客内在 ; 并详细举例说明

4、guest

英 [gest]  美 [ɡɛst]

n 客人，宾客；顾客

vt 款待，招待

vi 作客，寄宿

adj 客人的；特邀的，客座的

短语

guest student 旁听生 ; 旁听生英 ; 使开业

guest team 客队 ; 主队 ; 团队客人

guest house [社科] 招待所 ; 宾馆 ; 迎宾馆 ; 家庭旅馆

5、buyer

英 ['baɪə]  美 ['baɪɚ]

n 买主；采购员

短语

Wholesale Buyer 批发采购员 ; 成批出售采集购买员 ; 批发采购员购员 ; 零售推销员

Buyer power 购买方力量 ; 买方势力 ; 议价能力 ; 买方砍价能力

Buyer Notice 近期活动 ; 买家须知 ; 买家需知

Calling Customer Service

要求客户服务

 Thank you for calling our customer support 感谢您致电我们的客户服务部

Please listen to the following menu to help us direct your call 请听下面的菜单，以帮助我们指导您的呼叫。

Please say or press 1 to pay your bill 请说或按1付账。

Please say or press 2 to upgrade your service plan 请输入或按2升级您的服务计划。

Please say or press 3 to report a technical problem 请说或按3报告技术问题。

Please say or press 4 if you want to hear these choices again如果你想再听一遍这些选项，请说4或按4。

I don’t want any of these choices我不想要这些选择。

You may also go to our website for help你也可以到我们的网站寻求帮助。

I went to your website but it didn’t help 我去了你们的网站，但是没有用。

I want to speak to a human being我想和一个人说话。（这里的人是指能做主或解决问题的人，因为客服或者机器都是非常机械的回答问题的）

Your business is very important to us你的生意对我们很重要

Please say or press 5 or hang up to end this call请说，或按5，或挂断电话。

None of these! 这些!

I want a human being 我想要一个人。

I want to cancel my service我想取消我的服务。

Please wait while we connect you to a servicerepresentative请稍等，我们为您接通服务代表

Finally, this is what they call customer services最后，这就是所谓的客户服务吗

To assist our representative, please say your first and last name为了帮助我们的代表，请说出您的姓名。

Tom Smith汤姆·史密斯。

We heard Tom Smith 我们听到汤姆·史密斯。

If this is correct, say or press 1 如果这是正确的，请说或按1。

If this is not correct, say or press 2如果这是不正确的，说或按2。

One （男人回答 1）

Thank you 谢谢你！

For security purposes, what was your father's middle name为了安全起见，你父亲的中间名是什么

He didn’t have a middle name他没有中间的名字。

Thank you谢谢你！

A customer service representative will be with you shortly一位客户服务代表马上就来。

I’m sorry but our offices are closed 对不起，我们的办公室关门了。

Please call back during business hours 请在办公时间再打来。

Our business offices are open Monday through Friday, from 8am until 6pm 我们的营业时间是星期一到星期五，上午8点到下午6点。

Thank you for calling谢谢你打电话来。

(The customer isfrustratedbecause he wants to speak to a human being, not a machine)(顾客很沮丧，因为他想和人说话，而不是机器。)

In recent years, China's economic development has brought the industrial structure while the service economy has gradually become a country of the world economy and the core of the economy The real estate industry is a service industry and there is more and more attention The number of customer relationship management theory study on the status of the real estate market, a real estate project through research examples of a specific real estate marketing now that the CRM application And find real estate sales in the weak, and used various research methods to note that real estate enterprises recognize the identification, selection, acquisition, development and the importance of maintaining customers, but also a growing concern customers value customer satisfaction and customer loyalty to the adoption at the right time, the use of the correct way to the correct customer service by providing accurate, to create and transmit customer value, improve customer satisfaction levels in order to achieve customer loyalty and maintain correct customer, the survival and development of enterprises to raise revenue

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