英文投诉信回复范文_客户投诉回复函范文

Dear________,

I am写信人身份 I am writing this letter to express my dissatisfaction / complaint to you

I bought a/an________from your on-line store last month, but I found that there are some problems with it（描述事实） Firstly,________, which is the main reason of my dissatisfaction Secondly, ________This is another problem All in all, there is still much room for improvement Before I take any further action, I do hope表达本人的愿望 / I would like to exchange it for another one or get a refund/compensation(提出赔偿方案）

Considering this situation, it would be highly appreciated if you could take my letter into seriously consideration I am looking forward to your reply at your earliest convenience

Yours truly,

Li Ming

DearXXX：

I

bought

an

SQ200

cellphone

from

your

store

oneday

The

cellphone

could

not

send

out

SMS

and

take

snapshots

after

I

started

using

it

for

tow

days

I

sincerely

hope

that

you

will

look

into

this

matter,

either

replace

me

a

brand

new

set

or

refund

the

money

to

me

Your

timely

response

will

be

highly

appreciated。

Yours

XXX

怎么用英语来回复客户发来的投诉信，怎样写才比较合适下面是我给大家整理了投诉信回复英文 范文 ，供大家参阅!

英文投诉信回复范文1

We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you Here is the solution, if you disagree please do let us know and we will do our best to find the best solution for you We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect

Wish you all the best

yours,

英文投诉信回复范文2

对于无理取闹的客人：

Dear Sir/Madm:

Thanks for your letter, from which we understand the situation We are so sorry for our imperfect service,hope you could kindly forgive us We look forward to serving you again with more satisfied service Again please accept our sincere invitation and we will be waiting for your soon arrival

with all our best regards and wishes!

yours,

英文投诉信回复范文3

假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：

1 不能拍照，不能收发信息，等等。。。

2 希望对方可以允许你退货或者是换部新手机。

3 写信日期是2008年12月21日。注意 书信格式 。

No7 Jiang Nan Road,

Chongqing City, China

stDec 21, 2008

Dear Manager,

My name is Wang Hua I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from

ththe First Super Store on Dec the 18

First of all, the cell phone can not be used to take pictures It seems that there is something wrong with the camera Second,

I can neither receive nor send messages through this cell phone Moreover, the buttery power is too short to last for one day

Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me If you have any better suggestions please contact me as soon as possible

Thank you!

Yours Customer,

Wang Hua

假如你是第一百货公司的经理吴刚，针对上文给予回复。

thDec 30, 2008

Dear Mr Wang,

My name is Wu Gang, the General

Manager from The First Super Store First of all, I would like to say sorry about your new phone and thank you for telling us

about these problems

As far as your SQ200 cell phone is

concerned, I suggest that you return it back to our store and we will give you another one The charge will be all on us In order to express our regrets, we plan to send you a gift card I promise the new cell phone is going to be perfect!

Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me Have a good day!

Sincerely,

Wu Gang

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